Answers to frequently asked questions about how we work, what we believe, and how to get the care you need.
Yes! Call our office at (508) 576-5010 or fill out our patient registration form to join Peak.
We are open Monday–Friday from 9am to 5pm.
We do not offer office hours on the weekends, but if you need advice for an urgent issue, call the office at 508-576-5010 and choose the option for after hours care.
Peak Pediatric Care accepts the following insurance plans:
- Blue Cross
- Harvard Pilgrim
- United Health Care
- Allways Health Partners
Peak Pediatric Care partners with some additional small insurance plans and some small plans that fall under the umbrella of larger insurers listed. If you don’t see your insurance plan listed, please contact our office to inquire.
As each insurance policy is different, we are not able to tell you definitively what your plan does or does not cover. If you have any questions about your benefits, please contact your insurance company to confirm what services are covered and what your copayment will be at the time of service.
We are not currently accepting new patients with MassHealth or BMC / WellSenss. We will accept newborns who have siblings who are already being seen at Peak.
At Peak Pediatrics, we aim to make communication simple and seamless with options that work for you. We recommend using the Spruce app for secure messaging with our office staff and Dr. Hansen.
See our How to Reach Us page for the quickest way to contact our team during business hours and when the office is closed.
To limit germ-sharing between our sick and well patients, our waiting room is currently designated for families who are being seen for a preventive or other non-contagious visit. Please arrive no more than ten minutes prior to your appointment.
If you are coming to the office for a sick visit, please call us when you arrive to check-in from your car. We will ask you to wait in your car until called into a patient room via our side entrance.
Please submit refill requests through the patient portal or by calling your pharmacy several days prior to running out of your prescription. Allow 48 hours for refills to be processed. We may also contact you to schedule a visit to review and discuss your child’s health and medications.
Please send a message through the patient portal or call the office at 508-576-5010 and leave a message on our referral line. Leave the following information:
- Child’s name and date of birth
- Name and location of the doctor for whom you need a referral
- Doctor’s NPI number (available from the receptionist at the specialist’s office)
- Date of the appointment
- The reason for the visit
Please indicate if you need us to send any information about your child, including office visit notes and labs, to this doctor prior to your appointment.
Allow 48 hours for all referral requests to be processed.
School and sports forms can be printed through the patient portal. Please send us a portal message if you have any difficulty accessing your child’s form.
Our patient portal is a convenient, secure online tool to access your medical information and reach your doctor and their team, without the hassle of playing phone tag. Our office will create an account for you. You can access the portal through our website to:
- Access your medical record
- Access lab results
- Request medication refills
- Request non-urgent appointments
- Get non-urgent medical advice from your doctor
- Print medical clearance forms such as those needed for school, sports, and camps
For more information on using the patient portal, please see the User’s Guide
Spruce is a HIPAA-compliant communication platform for doctors and patients. Spruce is available as both an iOS and Android phone app, or through an internet browser. Spruce makes it easy to securely:
- Message your doctor’s office
- Send and receive photos, videos, and PDFs
- Join video calls (telemedicine)
For more information, see our page on Connecting with Peak Pediatric Care on Spruce.
To ensure the health and safety of our patients and staff, masks are required in our office at all times for adults and children older than 2 years. Our staff will also be masked. Neck gaiters and masks with exhalation valves are not permitted. We have extra masks and we are happy to provide you with one for your visit if needed.
It’s easy: As part of our commitment to making it easy to manage your family’s medical care, we offer the option of keeping a credit card on file to make payment quick and seamless. Pay easily without having to corral your children in the waiting room again, and leave your appointment knowing that you won’t have to deal with—or remember to pay—a bill in the mail that comes after the fact.
It’s secure: Your credit card information is stored securely with our payment processing vendor, not in our computer system.
No surprises: You may ask to review any bill before processing, and we automatically confirm payment for all charges over $200, so you won’t have to worry about unexpected charges.
Copayment is required at the time of your appointment and will be collected when you are checking in. A missed copay fee may be charged for copays not paid within 24 hours of the appointment.
Please contact our billing department at (866) 371-6118
No, although we have a missed appointment policy that states that any family who misses three appointments in twelve months without giving proper notice may be dismissed from the practice.
We believe that fully vaccinating your child is one of the most important things you can do to secure your child’s health. Our practice is pro-vaccination and we follow the vaccine schedule recommended by the American Academy of Pediatrics. We are committed to helping you feel comfortable with the decision to vaccinate your child according to the recommended schedule, and if you have questions about the efficacy and safety of individual vaccines, the vaccination schedule, or vaccination as a whole, we are happy to discuss your concerns.
See our full vaccination policy here.
Yes. The CDC recommends that everyone six months of age and older get a flu shot every year—ideally by the end of October. This is because the flu virus changes rapidly and a new vaccine is needed each year to protect against the most common strains circulating that flu season. hours care.
Please call 911 for all medical emergencies.
For the correct dosage of Tylenol, Motrin or Benadryl, please see our dosage charts.
If you are unsure whether your child needs urgent evaluation, and for answers to common questions, please visit our Symptom Checker.
Urgent questions and medical advice
Call the office at 1-508-576-5010 and choose the option to be connected to the after-hours team. Please restrict calls to our after-hours team to truly urgent concerns.
Non-urgent questions and advice, laboratory results and appointments
For all non-urgent medical questions, lab results, or to schedule an appointment, please send a message through the patient portal or the Spruce app and our staff will respond when the office is open the following business day.
During business hours, our nurse, medical assistants and receptionist answer phone calls and take messages. They will consult with our providers as needed to ensure all urgent issues are fully addressed. If you need to speak directly with a provider, you may need to wait until they are finished seeing patients for the day for a return call.
Please see our dosage chart to easily find the correct dosage of Tylenol, Motrin, or Benadryl for your child.
Partner with a pediatrician
Who cares about your child’s overall well-being.